Long Beach 562.498.1300



Policies and Guidelines

Policies and Guidelines

To insure that that all clients have the ultimate experience at our spa the following policies and guidelines were established.

 

Arrival Time

Unfortunately, late arrivals cannot always receive an extension of their scheduled time.  We will hold your appointment for ten minutes, after which, we may give it away to another client. Whenever possible we will accommodate your full service time.

 

Behavior

We reserve the right to refuse service, without a refund, for inappropriate actions or language.

 

Children

Please no unsupervised children in the spa unless they are receiving services.

 

Credit Card Reservations

When you schedule your appointment your credit card will be required for:  Appointments of three or more persons; treatments of more than two hours and for all appointments on major holidays and holiday weekends.  It is very important that clients are respectful of the fact that a therapist is setting time aside to service your appointment.  In doing so they are not scheduling another client in your place.  Failure to cancel at least 4 hours prior to your appointment will result in a 50% charge of services to your card by the therapist or therapists that were affected by your  absence.

 

Lost Items

Mr. and Ms. Day Spa is not responsible for lost items.  Please leave valuables at home.

 

Noise

Please refrain from loud conversation or noise.  Please turn off cell phones so you and others can enjoy a peaceful experience at Mr. and Ms. Day Spa.

 

Product Returns

We gladly accept product returns/exchanges within 14 days of purchase with a receipt.

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